Terms of Service

Effective Date: July 6, 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Northwave Streaming Studio ("Northwave Streaming Studio", "we", "us", or "our"). These Terms govern your access to and use of our services, facilities, equipment, websites, communications, and related offerings.

By booking, accessing, purchasing, or using any service provided by Northwave Streaming Studio, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional policies, service agreements, quotes, invoices, or written instructions provided by us. If you do not agree to these Terms, you must not use our services.

Our services are provided from our business location at Northwave Streaming Studio, 2150 W 4th Ave, Vancouver, BC V6K 1N6, Canada.

2. Scope of Services

Northwave Streaming Studio provides professional streaming-studio services, which may include, without limitation:

• Live streaming production;
• Podcast recording and hybrid podcast sessions;
• Virtual event hosting;
• Multi-camera studio shoots;
• Remote guest integration;
• Post-production editing;
• Custom set design and branding.

Specific deliverables, timelines, technical specifications, staffing, equipment, and pricing will be set out in a quote, booking confirmation, statement of work, invoice, or other written agreement. Any services not expressly included in a written agreement are excluded unless agreed to in writing by Northwave Streaming Studio.

We reserve the right to modify, suspend, or discontinue any service offering at any time, subject to any existing written commitments.

3. User Obligations and Responsibilities

You agree to use our services lawfully and responsibly and to comply with all applicable federal, provincial, and municipal laws in Canada, including any laws relating to intellectual property, privacy, defamation, broadcasting, consumer protection, and workplace safety.

You are responsible for:

• Providing accurate, complete, and current information when booking or using our services;
• Obtaining all necessary permissions, licenses, releases, consents, and approvals for any content, guests, music, images, footage, trademarks, or other materials you provide or request us to use;
• Ensuring that your content does not infringe the rights of any third party or violate any law;
• Arriving on time and being prepared for scheduled sessions, recordings, shoots, or events;
• Following all studio rules, safety instructions, technical requirements, and staff directions;
• Maintaining the confidentiality of any access credentials, private links, or non-public information provided to you;
• Ensuring that any remote guests, presenters, or participants under your control comply with these Terms.

You must not:

• Use our services for unlawful, fraudulent, harmful, harassing, defamatory, obscene, or abusive purposes;
• Introduce malware, unauthorized access attempts, or interfere with our systems, equipment, or networks;
• Record, stream, or distribute content in violation of privacy, consent, or publicity rights;
• Bring prohibited items, unsafe materials, or unauthorized equipment into the studio without prior approval;
• Damage, misuse, or tamper with studio property, equipment, or facilities.

You are liable for any loss, damage, or additional cost caused by your breach of these obligations, subject to applicable law.

4. Payment Terms and Conditions

All fees, deposits, retainers, usage charges, editing fees, overtime charges, equipment fees, and any applicable taxes will be disclosed in the relevant quote, invoice, or booking confirmation. Unless otherwise stated in writing, all amounts are in Canadian dollars (CAD).

Payment terms may include one or more of the following:

• A non-refundable deposit or retainer to confirm a booking;
• Advance payment before the scheduled service date;
• Payment upon completion of services;
• Additional charges for overtime, rush work, rescheduling, special equipment, or scope changes.

Unless otherwise agreed in writing, invoices are due upon receipt. Late payments may result in suspension of services, withholding of deliverables, cancellation of bookings, and/or interest charges at the maximum rate permitted by applicable law.

If you dispute an invoice, you must notify us in writing promptly and in any event before the due date, identifying the specific amount and reason for the dispute. You must pay any undisputed portion on time.

You authorize Northwave Streaming Studio to charge any payment method provided by you for amounts due under these Terms, subject to applicable law and any required consent.

5. Cancellation and Refund Policy

Cancellations and rescheduling requests must be made in writing. The following policy applies unless a different written agreement states otherwise:

• Deposits and retainers are generally non-refundable, as they reserve studio time and resources;
• If you cancel within a short notice period, you may be responsible for a cancellation fee or a percentage of the booked service fee;
• Rescheduling is subject to availability and may incur an administrative or rebooking fee;
• If we have already incurred costs, purchased materials, reserved third-party services, or completed work, those amounts are non-refundable;
• Refunds, if any, will be issued only at our discretion or where required by applicable law.

If Northwave Streaming Studio must cancel a service due to technical failure, safety concerns, non-payment, unlawful conduct, or circumstances beyond our control, we may, at our option, reschedule the service, issue a partial refund, or provide a studio credit, subject to applicable law and the nature of the service already performed.

No refund will be provided for dissatisfaction arising from subjective creative preferences where the service was delivered substantially in accordance with the agreed scope, unless otherwise required by law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Northwave Streaming Studio shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or reputational harm, arising out of or related to these Terms or our services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services shall not exceed the total amount paid by you to Northwave Streaming Studio for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or the minimum amount permitted by law if a lower cap is unenforceable.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or any other liability that cannot lawfully be limited in British Columbia or Canada.

You acknowledge that live streaming, recording, internet transmission, and remote participation may be affected by technical issues, third-party platforms, network interruptions, power failures, software defects, and other factors outside our control. We do not guarantee uninterrupted, error-free, or lossless performance.

7. Intellectual Property Rights

As between you and Northwave Streaming Studio, each party retains ownership of its pre-existing intellectual property.

Unless otherwise agreed in writing:

• You retain ownership of your original content, scripts, brand assets, and materials supplied by you;
• We retain ownership of our studio systems, workflows, templates, methods, equipment, software configurations, design elements, and pre-existing materials;
• Any custom graphics, edits, recordings, or deliverables created by us may be licensed or assigned according to the written agreement, invoice terms, or project scope;
• We may retain copies of recordings, project files, and deliverables for archival, quality control, legal, and business purposes, unless otherwise agreed in writing or prohibited by law.

You grant Northwave Streaming Studio a non-exclusive, worldwide, royalty-free license to use, reproduce, store, process, edit, display, and transmit your content solely to provide the services, comply with legal obligations, and maintain internal records.

Unless you provide written notice to the contrary before the service date, you grant us permission to use your name, logo, event title, and non-confidential project imagery or excerpts for portfolio, promotional, and marketing purposes, provided such use is reasonable and does not disclose confidential information. We will not use personal information in a manner contrary to applicable privacy laws.

You are solely responsible for securing all rights and permissions needed for any third-party content included in your project. If a claim arises from materials you provide, you agree to defend, indemnify, and hold harmless Northwave Streaming Studio from such claim to the extent permitted by law.

8. Data Protection and Privacy

Northwave Streaming Studio collects, uses, stores, and discloses personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

We may collect personal information such as names, contact details, billing information, booking details, technical information, and content-related information necessary to provide our services, manage accounts, process payments, communicate with you, and comply with legal obligations.

We may use third-party platforms, cloud services, payment processors, streaming tools, and communication services to deliver our services. Your information may be processed or stored outside Canada depending on the service provider used. Where applicable, such processing may be subject to the laws of the jurisdiction in which the provider operates.

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

By using our services, you consent to the collection, use, and disclosure of personal information as described in these Terms and in any applicable privacy notice we provide. If you provide personal information about another person, you represent that you have the authority and consent to do so.

9. Force Majeure

Northwave Streaming Studio shall not be liable for any delay, failure, or interruption in performance caused by events beyond our reasonable control, including but not limited to:

• Acts of God, fire, flood, storm, earthquake, or other natural disasters;
• Power outages, internet outages, telecommunications failures, or utility disruptions;
• Equipment failure not caused by our gross negligence or wilful misconduct;
• Labour disputes, strikes, lockouts, or shortages;
• Government action, public health emergencies, war, terrorism, civil unrest, or legal restrictions;
• Failures of third-party platforms, software, or service providers.

In the event of force majeure, we may suspend, reschedule, modify, or cancel affected services without liability, except to the extent required by applicable law or a separate written agreement.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will be posted or otherwise made available to you and will be effective on the date stated in the revised version, unless a different effective date is specified.

Your continued use of the services after the effective date of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or your use of the services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Vancouver, British Columbia, Canada shall have exclusive jurisdiction over any dispute arising from or related to these Terms or the services, except where applicable law requires otherwise.

12. Contact Information

If you have any questions, concerns, notices, or requests regarding these Terms or our services, please contact:

Northwave Streaming Studio
2150 W 4th Ave
Vancouver, BC V6K 1N6
Canada
Email: [email protected]
Phone: +1 (604) 782-4916

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

Where possible, any invalid or unenforceable provision shall be interpreted in a manner that best reflects the original intent of the parties and remains enforceable under applicable law.

Entire Agreement: These Terms, together with any written quote, invoice, booking confirmation, statement of work, or other written agreement issued by Northwave Streaming Studio, constitute the entire agreement between you and Northwave Streaming Studio regarding the subject matter hereof and supersede prior or contemporaneous understandings, whether oral or written, to the extent permitted by law.