Privacy Policy

Effective Date: July 6, 2026

1. Introduction and Company Information

This Privacy Policy explains how Northwave Streaming Studio collects, uses, discloses, stores, and protects personal information in connection with its streaming-studio services, website, communications, and related business operations. Northwave Streaming Studio is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.

Northwave Streaming Studio
2150 W 4th Ave, Vancouver, BC V6K 1N6, Canada
Email: [email protected]
Phone: +1 (604) 782-4916

For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, as defined under applicable Canadian privacy laws.

2. Data Collection and Processing

Northwave Streaming Studio may collect personal information directly from you, automatically through your use of our website or digital services, and from third parties where permitted by law. Depending on your interactions with us, the personal information we may collect includes:

• Contact details such as name, email address, telephone number, mailing address, and company name;
• Account and booking information, including service requests, project details, preferences, and communications;
• Billing and payment-related information, such as invoicing details and transaction records;
• Technical information, including IP address, browser type, device identifiers, operating system, pages visited, timestamps, and referral data;
• Audio, video, image, and other content submitted to or generated through our streaming-studio services;
• Any other information you choose to provide when contacting us or using our services.

We may process personal information by collecting, recording, organizing, storing, using, disclosing, transmitting, and deleting it as necessary for the purposes described in this Policy.

3. Purpose of Data Processing

Northwave Streaming Studio processes personal information for the following purposes:

• To provide, operate, and improve our streaming-studio services;
• To respond to inquiries, requests, and customer support communications;
• To manage bookings, projects, contracts, and client relationships;
• To process payments, issue invoices, and maintain accounting records;
• To personalize and optimize the user experience;
• To maintain security, prevent fraud, and protect our systems and users;
• To analyze website and service usage and improve performance;
• To comply with legal, regulatory, tax, and contractual obligations;
• To send administrative messages, service updates, and, where permitted, marketing communications;
• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

Under Canadian privacy law, Northwave Streaming Studio generally relies on consent, contractual necessity, legitimate business purposes, and legal obligations, as applicable, to process personal information. Depending on the context, we may process personal information on the following bases:

• Consent: Where you have given clear consent for a specific purpose;
• Contractual necessity: Where processing is necessary to provide requested services or fulfill a contract;
• Legitimate business purposes: Where processing is reasonably necessary for business operations and does not override your privacy interests;
• Legal obligation: Where processing is required to comply with applicable laws or lawful requests;
• Protection of interests: Where necessary to protect the rights, property, safety, or security of Northwave Streaming Studio, our clients, or others.

Where consent is the legal basis, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

Northwave Streaming Studio does not sell personal information. We may share personal information with third parties only as necessary and in accordance with this Privacy Policy, including:

• Service providers: Vendors that support hosting, website analytics, payment processing, email delivery, customer relationship management, cloud storage, IT support, and security;
• Professional advisors: Lawyers, accountants, auditors, insurers, and similar advisors;
• Business partners and collaborators: Where needed to deliver a project or service you requested;
• Authorities and regulators: Where required by law, court order, or lawful request;
• Successors in interest: In connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate confidentiality protections.

We require third parties that process personal information on our behalf to protect it appropriately and use it only for authorized purposes.

6. Data Transfer to Third Countries

Because some of our service providers may be located outside Canada, personal information may be transferred to, stored in, or accessed from jurisdictions outside Canada, including the United States and other countries. When personal information is processed outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Northwave Streaming Studio takes reasonable steps to ensure that cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards consistent with applicable Canadian privacy requirements.

7. Storage Duration

Northwave Streaming Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce agreements.

Retention periods vary depending on the type of information and the purpose for which it is used. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable Canadian privacy laws and any exceptions that may apply, you may have the following rights regarding your personal information:

• Access: To request confirmation of whether we hold personal information about you and to obtain access to it;
• Rectification: To request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: To request deletion of personal information where permitted by law;
• Restriction: To request that we limit the processing of your personal information in certain circumstances;
• Data portability: To request a copy of certain personal information in a structured, commonly used format, where applicable;
• Objection: To object to certain processing activities, including some forms of direct marketing, where applicable.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and as required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting Northwave Streaming Studio. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal, nor will it affect processing that is otherwise permitted or required by law.

Please note that withdrawing consent may limit our ability to provide certain services or features to you.

10. Right to Complain

If you have concerns about how Northwave Streaming Studio handles personal information, we encourage you to contact us first so we can attempt to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy commissioner. We will cooperate with any lawful investigation or inquiry by a privacy regulator.

11. Data Security

Northwave Streaming Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption where appropriate, secure storage, staff confidentiality obligations, and regular review of security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

Northwave Streaming Studio
2150 W 4th Ave, Vancouver, BC V6K 1N6, Canada
Email: [email protected]
Phone: +1 (604) 782-4916

13. Changes to Privacy Policy

Northwave Streaming Studio may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website or otherwise communicating the change where appropriate.

Your continued use of our services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised terms, to the extent permitted by law.